Refund policy

Thank you for shopping at Vionaa! We strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

We offer a 7-day return/exchange policy. You have 7 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging with all tags attached.

2. How to Initiate a Return

To initiate a return, please contact us at Vionafashion405@gmail.com or WhatsApp/Call us at +91 9979917387 with your Order ID and photos/videos of the product (especially if damaged or incorrect).
Items sent back to us without first requesting a return will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right immediately.

4. Refunds Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 to 7 business days.

5. Cancellations

Orders can be canceled within 12 hours of placing them or before they are dispatched. Once shipped, the standard return process will apply.

6. Contact Us / Business Identification For any queries regarding our Return & Refund Policy, please reach out to us:

Store / Trade Name: Vionaa
Owner Name: jinjala mitul dhirubhai
Email Address: Vionafashion405@gmail.com
Phone / WhatsApp: +91 9979917387
GSTIN: 24CRSPJ3896G1Z7
Udyam Reg. No.: UDYAM-GJ-22-0507534
Operational Address: 282, Muktidham Society, Near Daxina Murti School, Puna Gam Road, Surat City, Surat, Gujarat - 395010, India
Website: https://vionaa.shop/